Requirements for a Confidential Reporting System
According to the BRCGS issue 8 Food Safety frequently asked questions: Some of the Requirements for a confidential reporting system that a company must have is a system that allows individuals to report hazards or infractions anonymously and confidentially. The system used must ensure that the confidentiality of the employee reporting the concern is maintained (i.e. the employee’s identity is not known or released to the site or company management). This is to protect the employee.
For example, an email or a telephone call to an on-site manager is unlikely to be anonymous or confidential as the manager is likely to know the employee’s email address or recognise their voice, and therefore this would not be considered a confidential system that protects the employee’s anonymity. The site must also be aware of any local legal requirements that prohibit certain activities around confidentiality or such reports and ensure that the system employed meets these legal requirements. This will be acknowledged by the auditor and compliance with this clause noted within the context of the legal framework.
Read more about how Food Safe Reports can help you be compliant: Food Safe Reports
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